Legacy IT is difficult to change and costly to maintain. Further it can be a barrier to implement new enabling productivity improvements.
The prospect of turning off lots of applications can be a daunting prospect, many companies prefer to avoid taking the correct strategic long-term view, both due to barriers of cost and time to revolutionise the IT landscape.
This leads to a tendency to purchase parts of new applications, Claims modules or workflow. Then somehow squashing into the IT estate. This creates more spaghetti, more key man dependencies.
Time to embrace technology as enabler, create new and more efficiencies to empower people to be more productive.
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